Delivery

Delivery Options Delivery Times Delivery Costs
UK Standard Delivery - Tracked 3-5 Working days £2.99 - FREE with orders over £30
UK Next Day Delivery - Tracked

Next Day - order by 7pm (GMT) Mon-Fri.
Delivery is Monday to Saturday - excludes Sundays & Bank Holidays. 

£4.99 - FREE with orders over £50
Republic Of Ireland 2-6 Working days £5.99
Germany 3-5 Working days £4.99 - FREE with orders over £40
France 3-5 Working days £4.99 - FREE with orders over £50
Europe (EU) - Standard 7-14 Working days £6.99
Europe (EU) - Express 3-5 Working days £8.99
Europe (Non-EU) - Standard 7-14 Working days £9.99
Europe (Non-EU) - Express 3-5 Working days £12.99
USA & Canada - Standard 7-14 Working days £9.99
USA & Canada - Express 2-5 Working days £12.99
Other - Rest of world Up to 14 working days £15.95

 

More Delivery Information >




Returns

Item not suitable? No problem! We offer refunds or exchanges on all items subject to the below:

  • You return your item/s within 30 DAYS days of it being delivered.
  • It is in its original condition and is unworn and unwashed
  • Original tags and labels are still attached

 

How to return an item

  1. Fill out your returns form - be sure to include your order number.
  2. Pack your item(s) securely, ensuring you have included a copy of the returns form
  3. Choose your preferred returns method from the following options: 
    • Arrange a Hermes Return here. You can arrange a collection (Collections are available Monday – Saturday) or drop your return off at any local Hermes Parcel Shop. 
    • Print your pre-paid Collect+ returns label here. 
    • OR send it via post to: Tokyo Laundry, Returns Department, Unit 14, Park Seventeen, Whitefield, M45 8FJ

NB. Our pre-paid returns are currently limited to UK customers, please see Returns FAQs if you are an international customer.

Please note that our Hermes Returns and other pre-paid services are subject to a fee of £2.99. This is pre-paid for your convenience, so you can just print your label and send your parcel off. The fee will be deducted from your refund to cover the cost of this service.

Unfortunately we are currently unable to offer pre-paid labels for international customers

More Returns Information >




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