Privacy Policy

Tokyo Laundry is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you. For example, when arranging for a product to be sent to you, carrying out credit or other security checks and for the purposes of customer research/profiling or where we have your express permission to do so.

Your Consent

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post or telephone.

Communication & Marketing

By becoming a member of and providing Tokyo Laundry with your email, postal address and/or telephone number, you consent to receive communication from us about our latest products and special offers which we think may be of interest to you. If you do not wish to continue to receive e-mails from us, you should opt-out clicking on the "unsubscribe" link in any emails which we might send you and this will then suspend your e-mail notifications but you can sign up again if you wish to do so.

Checking Your Details

If you wish to verify the details you have submitted to Tokyo Laundry you may do so by contacting us via the e-mail address or address given in the contact us section. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie, which will save you time each time you re-visit our website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer.

How will we let you know if our privacy policy changes?

Should our policy change in the future, for example to comply with new legislation, we will post these changes on the privacy policies statements contained on the Website. Please check back frequently on the Website to see any updates or changes to our privacy policy.


This website may contain links to other sites is not responsible for the privacy practices or the content of external websites. If you have a question about the privacy policy of those websites, please contact them directly.

If you have any queries in connection with this privacy policy then please contact us at