Delivery Information

 
Delivery Options Cut Off Time Delivery Times Delivery Costs
UK Standard Delivery  

3-5 Working days.  Tracked service

UK Standard Delivery is not available to BFPO postcodes

£1.99 - FREE with orders over £30
UK Next Day Delivery* (Hermes)  Order by 6.30pm Monday - Friday

Next Day - order by 6.30pm (GMT) Monday - Friday. Tracked service
Delivery is Monday to Saturday - excludes Sundays & Bank Holidays. 

Postcode restrictions apply, this next day delivery service is not available to the following postcodes: AB, BA17-19, BF1, BFPO, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, IM, IV1-56, JE, KA1-30, KW1-17, KY1-99, PA, PH, PO29, PO43, PO49, TD1-15, TR21-25, ZE1-3, ZZ

£3.99 - FREE with orders over £50
DPD
 Order by 3.00pm Monday - Friday

Next Day - order by 3.00pm (GMT) Monday - Friday. Tracked service
Delivery is Monday to Friday - excludes Saturdays, Sundays & Bank Holidays. 

*Please note that deliveries to Scotland, Scottish Highlands & Islands can take up to 2-4 days. 

£4.99
Republic Of Ireland   2-6 Working days.  Standard tracked service
£5.99
Germany   3-5 Working days.  Standard tracked service
£3.99 - FREE with orders over £40
France   3-5 Working days.  Standard tracked service
£4.99 - FREE with orders over £50
Europe (EU) - Standard  

7-14 Working days.  Untracked service.

These rates apply to the following countries / states: Aland Islands (Finland), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, Finland, France, Faroe Islands, Gibraltar, Croatia, Hungary, Italy, Lithuania, Luxembourg , Latvia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Netherlands, Portugal, Turkey

£6.99
Europe (EU) - Express  

3-5 Working days.  Standard tracked service

These rates apply to the following countries / states: Aland Islands (Finland), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, Finland, France, Faroe Islands, Gibraltar, Croatia, Hungary, Italy, Lithuania, Luxembourg , Latvia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Netherlands, Portugal, Turkey

£8.99
Europe (Non-EU) - Standard  

7-14 Working days.  Untracked service.

These rates apply to the following countries / states: Albania, Andorra, Armenia, Azerbaijan, Bosnia & Herzegovina, Belarus, Switzerland, Georgia, Iceland, Kazakhstan, Liechtenstein, Monaco, Moldova, Macedonia, Montenegro, Norway, Svalbard and Jan Mayen (Norway), San Marino, Serbia, Ukraine, Vatican City

£9.99
Europe (Non-EU) - Express  

3-5 Working days.  Standard tracked service

These rates apply to the following countries / states: Albania, Andorra, Armenia, Azerbaijan, Bosnia & Herzegovina, Belarus, Switzerland, Georgia, Iceland, Kazakhstan, Liechtenstein, Monaco, Moldova, Macedonia, Montenegro, Norway, Svalbard and Jan Mayen (Norway), San Marino, Serbia, Ukraine, Vatican City

£12.99
USA & Canada - Standard   7-14 Working days.  Untracked service.
£9.99
USA & Canada - Express   2-5 Working days.  Standard tracked service
£12.99
Other - Rest of world   Up to 14 working days £15.95

 

Please note that all prices are per transaction regardless of the number of items purchased.
Unfortunately we currently do not deliver to Greece, Russia, Indonesia or Pakistan.

Delivery Policy

Delivery Policy

We always endeavour to despatch orders on the same day once your payment, billing address and delivery address have been verified. However it may not be possible to despatch your orders on the same day (for example during busy periods or where orders are received after operational hours) so please note that your order may be dispatched the following day. We will not process orders on weekends or public holidays.

We use a variety of different couriers depending on the delivery destination. We are unable to guarantee specific delivery dates as all deliveries are subject to the service provided from partners, i.e. Collect+ and any other partners we may use. Please note that external factors beyond our control may occasionally cause delays to delivery.

For international orders, delivery costs do not include any duty or custom charges and you may be required to pay additional domestic sales taxes on receipt of delivery. Additional charges required for customs clearance must be accepted by the recipient as we have no control over these charges and they are a reflection of the Customs policy in place at the final destination country. Policies for Customs vary from country to country so please check with your local Customs office if you require any clarification. In the event that you wish to return your item, Tokyo Laundry is unable to refund import duty and local sales taxes. If you refuse to accept shipping of the items you have purchased, the courier may return the items to us. In the event this happens, we may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

UK Standard Delivery
  • Delivery time 3-5 working days
  • £1.99
  • Tracked service
  • FREE with orders over £30
  • UK Standard Delivery is not available to BFPO postcodes
UK Next Day Delivery (Hermes)
  • Delivery time - Next Day - Order by 6.30pm (GMT) Monday - Friday
  • £3.99
  • Delivery is Monday to Saturday - excludes Sundays & Bank Holidays.
  • Tracked service
  • FREE with orders over £50
  • Orders must be placed by 6.30pm  Mon – Fri. Please note that orders placed after 6.30pm will be treated as received the next working day.
  • Postcode restrictions apply, Next Day Delivery not available to the following postcodes: AB, BA17-19, BF1, BFPO, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, IM, IV1-56, JE, KA1-30, KW1-17, KY1-99, PA, PH, PO29, PO43, PO49, TD1-15, TR21-25, ZE1-3, ZZ
DPD
  • Delivery time - Next Day* - Order by 3pm (GMT) Monday - Friday
  • £4.99
  • Delivery is Monday to Friday - excludes Saturday, Sundays & Bank Holidays.
  • Tracked service
  • Orders must be placed by 3.00pm  Mon – Fri. Please note that orders placed after 3.00pm will be treated as received the next working day.
  • *Please note that deliveries to Scotland, Scottish Highlands & Islands can take up to 2-4 days.
Republic Of Ireland
  • Delivery time 2-6 working days
  • £5.99
  • ROI standard tracked service
Germany
  • Delivery time 3-5 working days
  • £3.99
  • Tracked Shipping
  • FREE with orders over £40
France
  • Delivery time 3-5 working days
  • £4.99
  • Tracked Shipping
  • FREE with orders over £50
Europe (EU)
  • Europe Standard (Untracked) - £6.99 7-14 working days
  • Europe Express (Tracked) - £8.99. 3-5 working days
  • These rates apply to the following countries / states: Aland Islands (Finland), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, Finland, France, Faroe Islands, Gibraltar, Croatia, Hungary, Italy, Lithuania, Luxembourg , Latvia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Netherlands, Portugal, Turkey
Europe (Non EU)
  • Europe Standard (Untracked) - £9.99, 7-14 working days
  • Europe Express (Tracked) - £12.99. 3-5 working days
  • These rates apply to the following countries / states: Albania, Andorra, Armenia, Azerbaijan, Bosnia & Herzegovina, Belarus, Switzerland, Georgia, Iceland, Kazakhstan, Liechtenstein, Monaco, Moldova, Macedonia, Montenegro, Norway, Svalbard and Jan Mayen (Norway), San Marino, Serbia, Ukraine, Vatican City
USA
  • USA Standard (Untracked) - £9.99, 7-14 working days
  • USA Express (Tracked) - £12.99, 2-5 working days
Canada
  • Canada Standard (Untracked) - £9.99, 7-14 working days
  • Canada Express (Tracked) - £12.99, 2-5 working days
Other - Rest Of The World
  • £15.95, up to 14 working days
Delivery Policy

We always endeavour to despatch orders on the same day once your payment, billing address and delivery address have been verified. However it may not be possible to despatch your orders on the same day (for example during busy periods or where orders are received after operational hours) so please note that your order may be dispatched the following day. We will not process orders on weekends or public holidays.

We use a variety of different couriers depending on the delivery destination. We are unable to guarantee specific delivery dates as all deliveries are subject to the service provided from partners, i.e. Collect+ and any other partners we may use. Please note that external factors beyond our control may occasionally cause delays to delivery.

For international orders, delivery costs do not include any duty or custom charges and you may be required to pay additional domestic sales taxes on receipt of delivery. Additional charges required for customs clearance must be accepted by the recipient as we have no control over these charges and they are a reflection of the Customs policy in place at the final destination country. Policies for Customs vary from country to country so please check with your local Customs office if you require any clarification. In the event that you wish to return your item, Tokyo Laundry is unable to refund import duty and local sales taxes. If you refuse to accept shipping of the items you have purchased, the courier may return the items to us. In the event this happens, we may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

Please note that all prices are per transaction regardless of the number of items purchased. Unfortunately we currently do not deliver to Greece, Russia, Indonesia or Pakistan.

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